AO3 News

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Published:
2012-08-23 19:06:52 UTC
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We've been receiving a small number of reports of people unable to access the Archive of Our Own - if you've been affected by this issue, this post will give you a bit more information about what's going on. We'd also like to appeal for your help as we work to fix it!

What's wrong

We recently upgraded our firewall to improve the security of our servers. Unfortunately, it seems that we haven't got the configuration absolutely right and it's causing connection problems for some users. This problem is only affecting a small number of users, and it's not completely consistent. However, if you've received an Error 404, a warning saying 'Secure Connection Failed', or you've been redirected to a url with 8080 in it, then this is what's causing it.

While we worked on the issue, we temporarily disabled https on the site, as that was causing some additional problems. This means that if you have a browser extension such as HTTPS Everywhere enabled, or you use a browser which enforces https by default, then the site will not load - apologies for this. If the site has been consistently timing out for you, it's worth checking if this applies in your case - if the url defaults to https://archiveofourown.org then you have been affected by this issue.

How you can workaround

If you're being affected by the https issue, you can work around by adding an exception to HTTPS Everywhere, or using a different browser.

If you're getting errors at random, then clearing your browser cache and refreshing should help. You may also find it helps to use another browser.

How you can help us

We're working to get to the bottom of this problem, and we know we've already reduced the number of errors which are occurring. However, it would be enormously helpful for our Systems team to have a little more information. If you encounter an error, please submit a Support request giving the following information:

Your IP address You can find this out by going to http://www.whatsmyip.org/.
The url of the page where you got the error:
The exact error you got: You may find it easiest to copy and paste the error. If you didn't get an error but the page just never loads, tell us that.
What time (UTC) you got the error: Please check the current time in UTC when you get the error - this will make it easier for us to keep track, since we're dealing with users in lots of different timezones.
Is the error intermittent or constant?
What browser are you using? It would be extra helpful if you can tell us your user agent string, which you can find out by going to http://whatsmyuseragent.com/".

If you know how to view the source of a page in the browser, it would also be very helpful if you could could copy and paste the source code of the page that throws up the problem.

If you're comfortable working on the command line, then it would also be helpful if you could provide us with some additional information (if you're already wondering what we're talking about, don't worry, you can ignore this bit). Open up a command line window and type nslookup ao3.org. Copy whatever pops up in your console and paste it into your Support message.

If you can't access the Archive at all (and thus can't submit a Support request there) you can send us this information via our backup Support form.

A note on https

We know that many people prefer to use https connection to provide additional security on the web, and we will be reenabling this option as soon as we can. Because the AO3 doesn't handle data such as credit card information or similar, browsing without https doesn't expose our users to any significant security risks. However, it is always a good policy to use a unique password (i.e. don't use the same username and password combo for the AO3 and your email account) in order to ensure that if for any reason someone else obtains your AO3 credentials, they can't use them to access other data). Apologies for the inconvenience to users while this option is disabled.

ETA for a fix

We're hoping to resolve these lingering problems asap; however, our Systems team have limited time, so we may not be able to track down the root of the problem as fast as we'd like. We'll keep you updated, and in the meantime apologise for the inconvenience.

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Published:
2012-07-27 15:04:27 UTC
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Happy SysAdmin Day! Here at the OTW, we'd like to take the opportunity to say thank you to our fantastic Systems team!

Systems work tirelessly behind the scenes to make everything work smoothly for the whole organisation.

What you see

Screenshot of a tweet reading 'The #AO3 will have some planned downtime on Thursday 26 July for some software upgrades: http://bit.ly/MCE4Ur'

What Systems do

Maintain the servers for the Archive of Our Own, Fanlore, Transformativeworks.org, Transformative Works and Cultures, Open Doors, and our internal wiki; install server software; arrange the installation of new hardware; find solutions when Fanlore is hit by a wave of spam; optimise performance on the AO3; wake up in the middle of the night to fix things when our servers melt; maintain and administer web development environments for our trainee coders; research and consult on hardware purchases; answer endless technical questions so Communications can post and tell people what's happening; pull stats to help us understand more details about our projects; set up new software tools; and much, much more.

Because of Systems, fandom can own the servers!

Our Systems committee are super-duper awesome and make it possible for all our projects to exist! <3 THANK YOU for your awesome work and all that you do!

Go go Systems monkeys!

Image of awesome dancing monkey with caption 'Systems mokeys rule, oh yes'

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Published:
2012-07-05 11:27:07 UTC
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The OTW Board announces with regret the resignation of Sidra, the co-chair and technical lead of our Systems committee, who has been one of our senior technical staff members from our early days. She has supported virtually all our projects with her vast technical skills and immense generosity with her time, and has been one of the foremost contributors to the Archive of Our Own.

Sidra is staying on as a consultant with Systems, so she is not vanishing completely, but we're hugely grateful to her for all her work and want to thank her publicly for her years of incredible service to the org, and we hope all our members and the users of our varied projects will join us in those thanks!

Mirrored from an original post on the OTW blog. Find related news by viewing our tag cloud.

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Published:
2011-10-07 15:17:37 UTC
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Happy Ada Lovelace Day from everyone at the Organization for Transformative Works!

Celebrating women in technology is a subject close to our hearts: when the OTW came into existence in 2007, one of our major motivations was the desire to give fans control of the tools and infrastructure which support fannish creativity. The predominately female fannish communities from which the OTW emerged have a long history of mastering new skills and sharing expertise for fannish pursuits — the vidders of the 1970s were pioneering mashup techniques decades before they became trendy! — and we want to extend that skill-sharing to the creation of a fan-owned home that welcomes all fans.

The vast majority of OTW volunteers identify as female, and the amazing things our teams have achieved demonstrate that they all deserve to be considered tech heroines! Below, we highlight the work of our tech-focused teams and the individual voices of some of our staff and volunteers.

Archive of Our Own

The AO3 is the major tech project for the OTW, and is supported by several committees and volunteer groups: Accessibility, Design, & Technology; Systems; Support; Tag Wranglers; Coders; and Testers. We're one of the largest female-majority open source projects in existence, and we're proud that in less than four years we've developed from nothing more than a cool idea to become a thriving site with more than 23,000 users.

Last Ada Lovelace Day we polled AO3 volunteers to find out a bit more about them, and we thought we'd repeat the experiment this year. The charts below give a summary of their answers:

Bar chart showing the gender identifications of AO3 volunteers: Female - 83%, Male - 12%,  Other -25%.

Bar chart showing the capacities in which people have contributed to the project: A coder - 29%, A designer - 15%, A tester - 44%, A tag wrangler - 49%, A support team member - 20%, A docs member - 7%, A systems member - 15%, Other - 37%

We're still very definitely a female-dominated project; however, we're interested to note that since last year the number of volunteers who identify as male has increased by 10%. We think this reflects the fact that we are focused on making a welcoming and supportive environment for people to gain new skills. As Skud pointed out in hir 2009 Oscon keynote, making a project welcoming for newbies is particularly beneficial to women — who are often excluded from traditional tech contexts — but that doesn't mean it becomes less welcoming to people who aren't women!

Not all the contributors to the project are coders or sysadmins; the AO3 also relies on the work of testers, tag wranglers, support staff, designers, and docs writers. We value their contributions just as much: a tech project is about more than lines of code, and without them the AO3 wouldn't exist.

A key part of our goal is giving fans (whatever their gender identity) the skills to build the tools they want to use. We were super-proud to see some of the fruits of this mission during the recent Delicious debacle, when fannish talk quickly turned to "We should build our own bookmarking service — if the AO3 could do it, so can we!" Our volunteers have achieved so much — they're all tech heroines (and heroes)!

The AO3 team would like to give special thanks to one particular tech heroine — Sidra, Systems co-chair and primary guardian of the servers for the AO3. The Accessibility, Design, & Technology Committee have posted a separate post celebrating Sidra's awesome work.

Fanlore

Another major technical undertaking for the OTW is Fanlore, our fannish history wiki. Since Fanlore is built on existing MediaWiki software rather than a custom-built application like the AO3, the tech aspects of this project are not as immediately obvious, but they are just as important. Our Wiki staff have learnt to maintain and use the MediaWiki software, creating custom templates, investigating new software modules, and getting to grips with wiki maintenance. They are awesomely assisted by our Systems team, who installed the software on our servers and keep everything running smoothly (we love you, Systems ♥).

Fanlore is celebrating Ada Lovelace Day with a new challenge on Women Characters, Science Edition! Why not create a Fanlore article about your favorite female character who is a scientist, engineer, or mathematician? Tell us about your fannish experiences with these characters — the women themselves, the relationships they’re in (het, lesbian, canonical, fannish, etc.), the fanworks they star in — whatever you can think of! You can stub out a new page, or add a sprinkle of information on an existing page.

Systems

If you've read this far, you've probably realized that Systems is involved in every OTW project. They tend the AO3 servers; install software for Fanlore, Transformative Works and Cultures, Open Doors, and the main OTW website, plus the software that helps us process donations and manage volunteers; and set up the mailing lists that help all the committees and volunteer groups do their daily work. The heroines and heroes of the Systems committee work largely behind the scenes to keep our technical infrastructure running smoothly, and the entire OTW benefits enormously from their dedication and expertise.

Webmasters

The Webmasters are another committee whose work is spread among a wide variety of projects. They maintain the OTW's main website, the Open Doors site, and the Elections site, manage our donation processing software, serve as layout coders for Transformative Works and Cultures, design styles for the OTW's social media accounts, and manage media hosting for various internal projects. To date, the Webmasters have all been women, and have been largely self- or peer-taught in the technical skills they use.

Some thoughts from our volunteers

In a post that celebrates women doing it for themselves, it seems appropriate to close with some thoughts from our volunteers, as they reflect both on their own work and on that of other women they admire. We'll be adding links to individuals' blog posts at the end of this post throughout the day.

It's exciting to work in teams that are overwhelmingly female. I really like the testing parties, as it's a little confusing and intimidating to try to work from written descriptions. I joined to support an organization I trust and approve of, and to get some practical tech experience. I just started volunteering a few weeks ago, so not much to say yet!


Sometimes I have conversations about servers, code, etc and I realise that former!me wouldn't have understand ANY of it. I've only learnt enough to contribute a tiny amount of code, but I am able to be a fully functioning member of AD&T because I have absorbed enough to be able to take part in these conversations as a useful laywoman.


I like finding interesting bugs and feel good whenever I find one before it hits Beta.


I like that the archive tries to accommodate a variety of people and systems instead of saying: get browser x with y settings or we don't care about your problems.


I love wrangling big fandoms with lots of problems and characters-shared-between-fandoms, it's a big undertaking but it's nice to see everything all neat once you're done!


Since I come from a background of relatively no coding, it has been really exciting to submit my bug fixes and see my changes on the archive! The whole experience has been really rewarding!


Since beginning my work with the Archive, I have improved my computing skills dramatically. I have learned a great deal about linux and switched to a more complex, text-based distro. I have gained an exceptional amount of skill and confidence with unix commands and bash. I now have an understanding of how the Archive is put together via Ruby on Rails, and that understanding deepens and develops with every issue I work on. This has been an amazing experience and I am excited to keep learning and growing as a coder!


I've never been part of a mainly women-identified group before, and it's really been rewarding for me in so many different ways. I'm so proud to be part of the OTW!


It combines two of my dearest hobbies: Coding and fandom. Both Open Source people and fandom people build great, communicative communities with lots of collaboration, and if you put those two together you get fun squared. :D It's really great to share more than the passion for coding with my fellow coders, so when I'm in a phase where I code less in favour of writing or squeeing over a new shiny fandom, it's never really off-topic, thus making it easier to keep in touch with coding stuff.


[Something I'm proud of accomplishing.] Dragging a committee up from its bootstraps at the project's launch, in such a way that it perfectly well survived (and prospered after) my own burnout-related crash and burn.


I really love it. I quit grad school in a blaze of disillusionment and have been unemployed and completely at sea in my life since, and it's been really heartening to have something I can contribute to in small ways, especially something that's part of fandom, which has been such a wonderful aspect of my life for so many years.


It is one of the more nurturing and family-building projects/organizations I've seen.


It's a delight to work on a project where people not only don't jump to assumptions about you, but where people are supportive even if you make the smallest contributions.


ruby metaprogramming! redis! There is just nothing quite so fantastically satisfying as working with a smart and dedicated and passionate team on a project that we all actually use ourselves and value deeply as a result.


I've really enjoyed being AD&T training lead, running sessions for new people to learn how to code from scratch, and mentoring them as they advance. It's so rewarding to see people gaining new skills, and particularly when you know they've previously been excluded from opportunities because of their gender or disability, e.g. by lack of part-time courses that can fit around childcare or flare-ups.


I'm *so excited* to be part of the team that's creating the Archive that I love so much. I think fandom is amazing to have worked so hard together to create the Archive.

Mirrored from an original post on the OTW blog, where we'll be collecting links to Ada Lovelace Day blog posts from OTW members throughout the day.

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Published:
2011-10-07 14:24:37 UTC
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Happy Ada Lovelace Day ! This year, Accessibility, Design and Technology staffers and everyone who works on the Archive of Our Own have more reason than usual to give thanks to one particular tech heroine - Sidra, keeper of the AO3 servers. Sidra is the co-chair of the Systems Committee (along with Arrow, another tech heroine ♥) and a long-serving staffer on AD&T. She's been with us since the beginning and an impressive 17% of code commits to the Archive are hers; we don't have stats on exactly how many lines of code she's committed, but it's safe to say that the answer is a lot! Even more importantly, Sidra is the member of Systems dedicated to looking after the AO3 servers - when we're deciding what servers to buy, deploying new code, or dealing with site performance Sidra is right there at the heart of the action! Sometimes this involves being woken up at ungodly hours - if the Archive goes down, it's Sidra who we call in the middle of the night! We are in awe of her ability to climb out of bed and work her magic on the servers!

This past weekend was a compelling reminder of just how awesome Sidra is, as she battled mysterious loads on the servers, tweaked settings, and managed to restore the AO3 after some alarming and unexpected overloads. We know how incredibly hard she worked (and continues to work) to ensure that we can keep serving up delicious fanworks to our users - thank you, Sidra!

Our Systems team is a fantastic group of people, both men and women, but we're particularly proud to say that the Archive has a female sys-admin, since there are relatively few women working in this area. In fact, Sidra also deserves credit for helping to pave the way for women in tech: she entered the tech industry in the 1980s and is now a senior sys-admin in her professional life. Sidra is definitely proof that women can not only work in technology, they can kick ass at it! (Arthur C. Clarke tells us that any sufficiently advanced technology is indistinguishable from magic, but we're not at all convinced that Sidra's ability to vanquish recalcitrant technology isn't actually magic.)

Thanks Sidra - a fannish tech heroine! The Archive definitely wouldn't be the same without you! ♥ ♥ ♥

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