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Summary
Edward Teach wants some towels. He logs in to the chat function on the Bounding Baths & Berths (BB&B) website to get some advice. But the customer service representative has perhaps a bit more to offer than thread counts...
The following is based on the below Tweet of an actual customer service interaction on [REDACTED]'s corporate website:
Q: Is the Feather Grey more grey or taupe? Picture looks tan/taupe.
A: Hi there Debra, thanks for reaching out to us! The Feather Grey color is a warm, lustrous grey similar to that which you would see on the feathers of a dove when lit by sunrise. We hope you’ll enjoy this stylish new collection as part of your ensemble, have a fabulous day from all of us at BB&B!