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Summary
“You look them in the eye. You identify the failure, with absolute clarity. No ambiguity, no sympathy. Make them understand that slacking is not acceptable.” Mr. Milchick paced slowly, deliberately, while instructing MDR’s department chief Mark S. on how to discipline her.
“I don’t want them to fear me,” Mark scoffed.
“They must not fear you,” Milchick replied calmly. “They must fear consequence. There is a difference. You are not their confidant, Mark. You are their measure. When they fall short, your role is to remind them what precision looks like — and what happens when they refuse to meet it."